At checkout, once you enter your delivery address, a calendar will appear showing all available delivery dates and any applicable shipping charges. If you place your order, it will be delivered within 3to 5 days.
How long do the flowers last?
Our flowers are naturally grown in Ecuador, then undergo a specialized preservation process. When properly cared for, they can maintain their beauty for up to three years
What if my package arrives damaged or goes missing?
If your arrangement is damaged or marked as delivered but can’t be found, please contact our customer support team right away at starryroses@gmail.com. We're here to help.
Do you ship internationally?
Yes, we ship worldwide. International shipping costs will be calculated and added at checkout. Be sure to subscribe or follow us for exclusive discounts and promotions offered throughout the year.
Do the flowers need water?
No. Please do not water the flowers. Keep them away from direct sunlight, heat, and humidity for best results.
What is your return policy?
Each arrangement from Starry Roses is handcrafted to order. Due to the custom and delicate nature of our products, all sales are final, and we do not accept returns or offer refunds. Please double-check your order details before completing your purchase.
Do the flowers have a scent?
During the preservation process, the flowers naturally lose their scent. However, we apply our signature floral tonic to each arrangement, giving them a fresh floral fragrance that lasts for several days after delivery.
How are the arrangements packaged? Are they secure?
All arrangements are packaged in environmentally friendly, fully recyclable boxes that are specially designed to keep your roses secure during transit and prevent damage.
What happens if my order is delayed?
If your order is delayed due to carrier issues such as weather, we will work with you to find a resolution. Please contact our customer service team at starryroses@gmail.com.
Can I include a gift message?
Of course! We include a paper message card with every order. You can write your own message to make your gift even more meaningful.