Shipping policy

Last updated: December 22, 2025

At Starry Roses, we take the utmost care in packaging our preserved arrangements to ensure they arrive in pristine condition. Each order is a delicate work of art, and we treat its journey with the importance it deserves.

Order Processing

All of our arrangements are handcrafted to order. Please allow 1-3 business days for processing and preparation before your order is dispatched.

Valentine’s 2026 Pre-orders: Please note that all pre-orders for the 2026 Valentine’s Collection are scheduled to begin shipping on January 15th, 2026.

Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer several delivery options to meet your needs:

Standard Shipping: Typically delivered within 3-7 business days after dispatch.
Expedited Shipping: Typically delivered within 1-3 business days after dispatch.
International Shipping: Delivery times vary by location, generally ranging from 7-14 business days.

Tracking Your Order

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will be active within 24 hours.

Customs & International Duties

Starry Roses is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Issues

If you received your order damaged, please contact us within 48 hours of delivery to file a claim. Please save all packaging materials and damaged goods, and provide clear photos for our team to review.